A wave of customer complaints about frozen accounts at a popular US bank has reportedly triggered an investigation by the Better Business Bureau.
For the second week in a row, a group of customers at the Walmart and Turbotax-linked Green Dot Bank say they have been completely unable to access their funds, reports NBC News.
The bank, which says it has 33 million customers, is being investigated by the Better Business Bureau over a “pattern and influx of complaints against Green Dot.”
Complaints about lost access to funds have been flowing into the web outage tracker UpDownRadar’s comments section on a daily basis.
And in the past two weeks, NBC News has interviewed seven people who say they’ve had trouble logging into their accounts and spending their money.
Five were told a maintenance issue is to blame and two were told their account was flagged for suspicious activity.
Green Dot spokesperson Alison Lubert says recent tech upgrades caused temporary outages that have since been resolved. Lubert says a “very small segment of customers” were affected, and credits have been issued to customers who were locked out of their accounts.
According to NBC, at least one person locked out due to maintenance issues is still unable to access their funds at time of publishing.
A spokesperson at the Federal Reserve says the agency is aware of the new complaints against Green Dot, but can neither confirm nor deny whether there’s an active inquiry into the bank’s practices.